Shipping Policy

2. Information We Collect

We collect both personal and non-personal information to provide our services and enhance your experience.

A. Personal Information:

• Full name
• Email address
• Contact number
• Address and PIN/ZIP code
• Date of birth, anniversary, or other demographic details
• Feedback, opinions, and reviews

• Card or bank account details
• Billing and shipping addresses
• Authentication or verification data for secure transactions

• Device information
• IP address
• Browser type and version
• Network provider
• Location data (if enabled)

• Pages visited and items viewed
• Wishlist and cart activity
• Frequency and duration of visits

3. Use of Information

We use the information collected for legitimate business purposes, including:

• Processing and fulfilling customer orders
• Providing after-sales and customer support services
• Sending transactional messages and order updates
• Offering promotions, personalized recommendations, and loyalty programs
• Improving our website, app, and user experience
• Preventing fraud, unauthorized access, or misuse of data
• Complying with legal obligations

4. Disclosure to Third-Party Service Providers

We may share information with trusted third-party partners who assist in the operation of our services. These include:

• Kotak Mahindra Bank Limited – For secure payment processing, settlement, and banking-related services.
• Sequel Logistics Pvt. Ltd. – For logistics, delivery, and secure transportation of jewellery consignments.

All third-party providers are bound by confidentiality and data protection agreements. We do not sell or share your personal information for marketing purposes without consent.

5. Google Advertising and Analytics

Google’s advertising requirements are governed by their Advertising Principles, designed to provide a positive user experience.

We use Google AdSense Advertising on our website. Google, as a third-party vendor, uses cookies to serve ads based on users’ previous visits to our site and other websites.

The DART cookie enables Google to serve personalized ads. Users can opt out of DART cookie usage by visiting the Google Ad and Content Network Privacy Policy.

We have implemented the following:

• Use of first-party cookies (such as Google Analytics cookies) and third-party cookies (such as DoubleClick cookies).
• Use of combined first- and third-party data to analyze user interaction with ads and website features.

Users can manage ad preferences on the Google Ad Settings page or opt out via the Network Advertising Initiative Opt-Out page or by installing the Google Analytics Opt-Out Browser Add-on.

6. Security Precautions

We have implemented strict security measures to protect your information from loss, alteration, and misuse.
Our website utilizes secure servers and follows industry-standard encryption practices to safeguard your data. Once your information is in our possession, we adhere to stringent internal policies and technical safeguards to prevent unauthorized access.

7. Your Rights

You have the right to:

• Access, correct, or update your personal information.
• Restrict or object to specific data processing activities.
• Withdraw consent for promotional communications.

To exercise these rights, please contact us at zorbadiamond@gmail.com.

8. Data Retention

Your data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Certain records may be retained longer for legal or compliance reasons.

9. Grievance Redressal

For any privacy-related concerns or complaints, you may contact our Grievance Officer:

📧 Email: zorbadiamond@gmail.com

© 2025 Zorba Diamond Pvt. Ltd. | All RightsReserved

This Privacy Policy is originally authored and drafted by Harsh Verma, Director and CEO of Zorba Diamond Pvt. Ltd.

All original content, designs, and written material created since the founding of Zorba Diamond are automatically protected under applicable copyright and intellectual property laws. Unauthorized use is prohibited.

Fraud Warning Disclaimer

Please be aware that some individuals may falsely represent themselves as employees, affiliates, agents, or representatives of Zorba Diamond Pvt. Ltd. and may attempt to obtain money, valuables or personal information by offering gifts, sales or business opportunities, or by claiming to contact you on our behalf.

These imposters may contact you via email, text message, phone calls, social media or other channels and may:

• ask you to click on links that lead to fraudulent websites;
• request purchases or payments to receive “gifts” or offers;
• ask you to forward messages with malicious links to your groups or contacts; or
• request personal, financial or authentication information.

Such offers and claims are fraudulent and invalid. Please exercise extreme caution and do not click on suspicious links or share personal information in response to unsolicited messages. If you receive a suspicious message or approach, do not respond and do not make any payment.

Criminal and/or civil liability may arise from such conduct. We cooperate fully with law enforcement and regulatory authorities and will take appropriate action whenever these incidents are reported.

If you receive a suspicious offer or believe you have been contacted by someone falsely claiming to represent Zorba Diamond, please report it to us immediately at zorbadiamond@gmail.com. You should also notify local law enforcement or other competent authorities.

Please note that Zorba Diamond Pvt. Ltd., its affiliates and subsidiaries are not liable for any claims, losses, damages, expenses or inconveniences arising from the actions of imposters or third parties pretending to act on our behalf.

© 2025 Zorba Diamond Pvt. Ltd. | All Rights Reserved
All original content, designs, and written material created since the founding of Zorba Diamond are automatically protected under applicable copyright and intellectual property laws. Unauthorized use is prohibited.