Shipping Policy

Zorba Diamond – Exchange, Credit& Buy-Back Policy (Summary)

  • Exchange Policy: Valid within 30 days from purchase. Current market rates will apply on the date of exchange.
  • Exchange Value:
    1. Diamond & Gemstone Jewellery – 100% Gold/Platinum/Diamond/Gemstone value at market rate.
    2. Plain Gold / Platinum Jewellery – 100% Gold/Platinum value at market rate.
  • After 30 Days: Exchange not applicable; amount can be converted into Zorba Credit (valid for 365 days) to buy new jewellery.
  • Zorba Credit Use: Can be adjusted against a higher-value purchase; balance to be paid by customer.
  • Lifetime Buy-Back: Value credited as Zorba Cash after QC — valid for 365 days, usable for purchase or encashment.
  • Exchange and Buybacks are not allowed if Zorba Diamond products not purchased directly from authorized Zorba Diamond website.
  • Free Shipping
We offer free insured shipping on all items within India.

● Transit Insurance
All shipments are fully insured by Zorba Diamond Pvt. Ltd. until they reach you — ensuring your purchase is 100% safe and secure.

Policy Image

Zorba Diamond – Exchange Policy

1. Exchange Policy Criteria

If a customer wishes to exchange a jewellery item within 30 days from the original purchase date, the current market price of the jewellery will be applicable on the date of exchange and while purchasing the new jewellery.

2. Exchange Value Criteria

Diamond & Gemstone Jewellery:

  • 100% of Gold value at current market rate
  • 100% of Platinum value at current market rate
  • 100% of Diamond value at current market rate
  • 100% of Gemstone value at current market rate

Plain Gold / Platinum Jewellery:
  • 100% of Gold value at current market rate
  • 100% of Platinum value at current market rate

3. Zorba Credit (Post 30 Days Exchange Option)

If the customer wishes to exchange the product after 30 days , and it does not fall under the Exchange Policy, they may opt to convert the amount into a credit note (“Zorba Credit”) . This credit can be used to purchase another jewellery item from Zorba Diamond within 365 days .

When a customer exchanges jewellery and receives Zorba Credit, and then purchases another piece of jewellery of higher value, the credit amount will be deducted from the new jewellery’s price, and the remaining balance has to be paid by the customer.

If the customer does not wish to use Zorba Credit, the product can instead be processed under the Buy-Back Policy.

○ Based on our quality inspection, Zorba Diamond Pvt. Ltd. reserves the right to revise the exchange or buy-back value.